Desktop Support EngineerTata Consultancy Services • Washington, District of Columbia, United States
Desktop Support Engineer
Tata Consultancy Services • Washington, District of Columbia, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_description100% Work from Office (Client location) Asset inventory management (New Device Asset / Import / Physical Stocking) PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot / Reimage / Import) including shipping and receiving Assets. Windows / MAC / iPhone / iPad Fulfillment (Break fix / swap / unassigns) and Device Recertification (Wipe / QA / Reload / Import) Accessory Request Fulfillment and Unknown Device Research / Investigation PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device / Accessory Recycle) Software Provision / Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) Walkup, Deskside and Remote technical Support (Incident & Request Management / Ticket Escalations) New Hire onboarding training and orientation AV Meeting Room support
Role : EUC technician / Site IT Support
Job Type : Full Time
Location : Washington, DC (Onsite)
Job Description :
Must Have Technical / Functional Skills :
- Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
- Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
- Work with vendors to conduct physical asset audit and maintain asset stock rooms
- End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
- Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
- Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
- Smart hands support for Server and Network devices
- Train the Trainer
Roles & Responsibilities :
Base Salary Range : $50,000 - $70,000 per annum
TCS Employee Benefits Summary :
Discretionary Annual Incentive.
Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support : Maternal & Parental Leaves.
Insurance Options : Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
Time Off : Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Desktop Support Engineer • Washington, District of Columbia, United States
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