Global Account Director - Install Base

Organization Overview

QAD Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. We make frontline workers more engaged and more productive, so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching. There’s never been a better time to join our incredible team. Join us and help manufacturers drive change in their operations to increase productivity, increase employee engagement, and bring dignity and pride to frontline workers around the world!

Job Description

The Install Base Global Account Director is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing customer accounts. This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching, Development / Engineering and executive stakeholders to maximize the value customers receive from their Redzone investment.

Position type : Full Time, Exempt, Remote; required to travel up to 60% of the time.

Key Responsibilities

• Account Management & Retention

Serve as the primary relationship manager for an assigned portfolio of Redzone customers.

Identify opportunities to expand Redzone usage across additional sites, plants, or modules.

Build trusted advisor relationships with key stakeholders, from site directors to executives.

Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes.

Qualifications

Additional Information

We are looking for bright, intelligent, dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage technology to change the way work is done. We ‘keep it real’ at QAD Redzone, so want to know who you really are. You will be hungry and driven and enjoy the challenge of changing an industry. You will be excited by the opportunity to work with the fastest growing company in the space, where hard work is recognized and rewarded accordingly.

Compensation Package

About QAD and QAD Redzone

QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Global manufacturers face ever‑increasing disruption caused by technology‑driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees, giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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