Wingstop Restaurant Supervisor I

The role of the Restaurant Supervisor I is to support the General Manager and Restaurant Supervisor II in all day-to-day operations of the restaurant and to direct operations when the General Manager and Restaurant Supervisor !! are not present in the store. The Restaurant Supervisor I must maximize the culture of the restaurant and the overall guest experience while running their shift. The Restaurant Supervisor I will be required to enforce all company and government policies and communicate any policy changes to their employees on their shift.

General Purpose

To satisfy each and every guest that comes to our restaurant by delivering superior service in a clean restaurant with the highest quality food possible.

Main Job Tasks and Responsibilities

• Responsible for working towards accomplishing team and company goals, including being willing to assist in all positions when needed.
• Ensure excellent customer service and operational goals are consistently above standard via the "Ops Scorecard" (SMG, QSC, and WingYou).
• Maintain Ops Scorecard goals : Dissatisfaction - 5%, Accuracy - 4%, WingYOU - 95%, QSC - 5 Star.
• Ensure all SMG customer cases are addressed within 24 hours, specifically those that are submitted on your shift.
• Must maintain a "guest-first" culture in the restaurant.
• Work varying shifts from week to week.
• Be aware of hours worked. Do not use overtime unless approved by Area Coach.
• Ensure all Team Members are compliant with company standards while driving positive team member engagement and retention (Including handbook, code of conduct, uniform standards, etc.).
• Achieve and maintain operational excellence while ensuring all company procedures are being followed.
• Ensure all Team Members are trained fully in their positions, including providing training to new Team Members.
• Follow all cash management and cash handling policies during their shift, including ensuring the team follows policies and procedures.

Monitor all paid outs, voids and refunds on your shift