Collections Associate

Job Summary : As a Collections Associate , you will be responsible for reviewing new and existing accounts, processing legal documents, and ensuring compliance with collections, risk, and regulatory requirements. This role involves verifying the accuracy of customer files, collaborating with internal teams and external vendors, and maintaining strong customer relationships. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced environment.

Work Hours : 9 : 00 AM - 5 : 00 PM CT

Key Responsibilities

• Review and analyze customer accounts and legal documents for accuracy and completeness.
• Verify the authenticity of customer-provided information and identification through reliable sources.
• Process legal documents, conduct due diligence, and maintain detailed case notes.
• Contact customers regarding delinquent accounts or document clarification as needed.
• Handle end-to-end payment processing and posting.
• Identify and research trends related to collections management.
• Collaborate with internal teams and external vendors to resolve issues efficiently.
• dhere to standard operating procedures and compliance requirements.

Required Skills & Qualifications

Must-Have :

Preferred :

Expected Outcomes

Interview Process