Medical Front Desk Representative

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused  Front Desk Representative  to join our healthcare team.

This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations.

The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment  This person would be scheduled to work in our Boston office.

Schedule is Monday through Friday; 40 hours per week.

Key Responsibilities :

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate :

Benefits Offered :