Sr. Director of Field Service Operations

Competitive Salary + Bonus, Full Benefits, 401 (k) with match, Generous PTO, Paid Holidays, FSA, HSA

This Jobot Job is hosted by : Katie Whittington

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Salary : $135,000 - $165,000 per year

A bit about us :

A leading manufacturer of industrial equipment.

Why join us?

• Competitive Salary + Bonus
• Full Benefits
• 401 (k) with match
• Generous PTO
• Paid Holidays
• FSA
• HSA

Job Details

Job Details :

Are you a dynamic, results-oriented leader with a passion for driving operational excellence? We are currently seeking a Sr. Director of Field Service Operations to join our team. This role will be responsible for overseeing all aspects of our field service operations, including sales, service delivery, parts supply chain, and lifecycle management of refurbished equipment. The ideal candidate will have a proven track record in the industrial equipment industry and managing P&L. If you have the ability to influence stakeholders and cross-functional teams and are adaptable, we would love to hear from you.

Responsibilities :

As the Sr. Director of Field Service Operations, you will be responsible for :

1. Leading and managing a large team of field service employees to achieve operational objectives and deliver high-quality customer service.

2. Partnering with the sales team in the field to help secure new business and grow existing customer relationships.

3. Overseeing the lifecycle management of refurbished equipment, including sales, service delivery, and parts supply chain.

4. Managing key performance indicators (KPIs) to ensure operational efficiency and effectiveness.

5. Maintaining a high level of customer service satisfaction by ensuring that all service delivery processes are efficient and effective.

6. Influencing stakeholders and cross-functional teams to ensure alignment with strategic objectives.

7. Managing profit and loss (P&L) for the field service operations.

Qualifications :

To be considered for the Sr. Director of Field Service Operations role, you must possess the following :

1. A Bachelor's degree in Business Administration, Operations or a related field.

2. At least 9+ years of experience in a leadership role within the industrial equipment industry.

3. Proven experience in managing P&L and driving operational efficiency.

4. Advanced communication and presentation skills, with the ability to influence stakeholders and cross-functional teams.

5. Experience in sales and lifecycle management of refurbished equipment.

6. A deep understanding of complex logistics, service delivery processes, and parts supply chain.

7. An adaptable personality, with the ability to thrive in a fast-paced, dynamic environment.

8. The ability to motivate and lead large teams of field service employees.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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