Service Coordinator II

Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.

As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.

With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Coordinator III to join our security business unit.

Primary Responsibilities :

Service Coordination-

• Perform intake scheduling service quoting part ordering tech coordination efforts
• Handle incoming service requests via phone or email or customer portal which result in a work order to be scheduled and dispatched to proper personnel
• Provide updates within service portal
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Track open service calls and provides after service follow-up to maintain customer satisfaction
• Access and update on a daily basis customer website for service requests site findings quote approvals and billing needs
• Procures all materials needed to complete service requests
• Replenishes truck stock to encourage 1st time fixes (MTTR)

Inspection / PMI-

Customer Service-

Service Revenue-

Basic Qualifications :

Preferred Qualifications :

Disclaimer : This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1