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Tier 2 Network Support Engineer – Peplink SD-WAN

Tier 2 Network Support Engineer – Peplink SD-WAN

West Networks LLC3919 newberry road, FL, us
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Job Description

About the Role

West Networks LLC, an enterprise leader in SD-WAN solutions and a Peplink Platinum Partner, is seeking a   Tier 2 Network Support Engineer   to join our team. This role focuses on troubleshooting and supporting Peplink SD-WAN deployments and related infrastructure. You’ll work closely with enterprise clients to resolve complex networking issues and occasionally assist with systems and server troubleshooting.

Key Responsibilities

  • Provide Tier 2 technical support for Peplink SD-WAN solutions and related infrastructure.
  • Diagnose and resolve network connectivity issues, including WAN, LAN, and VPN configurations.
  • Assist with troubleshooting Linux-based systems and servers as needed.
  • Collaborate with Tier 1 support and escalate issues when necessary.
  • Document solutions and contribute to internal knowledge base.

Preferred Experience

  • Hands-on experience with SD-WAN technologies, especially Peplink.
  • Familiarity with enterprise networking environments.

    • Requirements

    Required Skills & Certifications

  • Strong understanding of the   OSI model   and networking fundamentals.

    • Certifications (or willingness to obtain with provided training) :

    CompTIA Network+

  • CompTIA Security+
  • Linux+
  • Peplink Certified Associate (PCA)
  • Excellent problem-solving and communication skills.

    • Benefits

    Compensation & Benefits

  • Salary :   $65,000 – $75,000 annually
  • Profit Sharing
  • Health Insurance
  • Training provided for required certifications if not already held.

    • Work Environment

  • On-site   position at our Gainesville, FL office.

    • Requirements

    Role Expectations - Provide Tier 1 phone support and remote triage from home - Deliver same-day or next-business-day on-site support across your assigned region during mass rollout periods - Be physically fit and capable of driving long distances and performing hands-on installations - Enjoy driving, working with customers, and solving problems in the field - Maintain a positive, professional, and presentable demeanor always - Able to crimp cables, patch into networks, run clean and tidy Ethernet wiring, and leave every job site better than you found it - Willing to learn and grow with our team and technology stack - Collaborate with our Tier 2 and Tier 3 teams based in Florida to support healthcare, retail, and enterprise clients

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    Network Engineer • 3919 newberry road, FL, us