Support Specialist

Asset Verification Services Operations Team Role

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our business services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of anti-money laundering / counter terrorist financing, identity authentication & verification, fraud and credit risk mitigation, and customer data management.

The asset verification services (avs) operations team plays a vital role in supporting both federal and state government agencies, as well as the financial institution community. Our mission is to advance equitable access to public benefits by enabling secure, accurate, and efficient asset verification. Through our work, we help reduce fraud, accelerate eligibility determinations, and ensure that government resources reach those who need them most.

Responsibilities

• Serve as the primary liaison for financial institutions and government agencies participating in avs programs.
• Conduct training sessions for financial institution personnel on system functionality and procedural guidelines.
• Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution.
• Proactively follow up with financial institutions to resolve outstanding or overdue requests.
• Support the transition to automated processing methods, promoting modernization and efficiency.
• Assist in recruiting new financial institutions to participate in avs programs.
• Manage registration processes and maintain accurate records of institutions and user accounts.
• Identify, troubleshoot, and escalate operational errors to ensure timely resolution.
• Maintain and update procedural documentation and operational reports.
• Continuously seek opportunities to improve processes and enhance operational efficiency.
• Participate in team meetings and contribute to departmental success.
• Ensure compliance with service level agreements, including network coverage and response time metrics.
• Provide shift coverage for team members on pto, including alternate shifts.
• Be available to work on select company holidays with pay.
• Support additional departmental initiatives and special projects as assigned.

Requirements

u.s. national base pay range : $39,600 - $66,100. Geographic differentials may apply in some locations to better reflect local market rates.

we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our applicant request support form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our candidate privacy policy. We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA job seekers : EEO know your rights.

Relx is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results, and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.