Front Office Manager

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic experienced and motivated individual for the position of Front Office Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills a strong proficiency in multi-tasking with exceptional hospitality and guest service skills.

Administration

Maintain standards of quality guest service.

Achieve budgeted revenues and expenses and maximize profitability related to the guest services department

paper.

Develop short- and long-term financial and operational plans for the guest service department that relate to

the overall objectives of the hotel.

Participate in the preparation of the annual hotel budget.

Increase level of guest satisfaction by delivery of an exceptional product through employee development.

Review the reservation function to maintain the highest possible room occupancy and average daily rate

through suggestive selling by associates.

Maintain and correct procedures for credit control financial transactions security of financial assets and

guest security.

Respond and resolve guest requests complaints or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

Support

Must have a comprehensive knowledge of the English language to effectively communicate with guests

associates and vendors.

Ability to assist with the design and preparation of statistical reports and presentations as needed.

Ability to accurately report information.

Ability to assist with various accounting department tasks as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

Personal Effectiveness

Projects and assignments are completed thoroughly professionally and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

Requirements

These are required of every associate.

Minimum lifting of 20 pounds.

Pushing bending stooping upward reaching manual dexterity.

Hearing writing typing.

Minimum pulling of 20 pounds.

Other duties may be assigned.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE / M / F / D / V

Required Experience :

IC

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full Time

Experience : years

Vacancy : 1