Clinical Field Staff Supervisor

PRIMARY DUTIES AND RESPONSIBILITIES

• Provide supervision and direction for field staff and act as a liaison between field and office staff.
• Monitor clinicians via HCHB reports
• Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc.
• Evaluate and address customer concerns, including documentation and resolution.
• Communicate with sales personnel regarding customer issues that arise and may affect referral source relationships.
• Responsible for communication with clinicians and physicians when adult protective services referral required.
• Evaluate client episode to determine appropriateness of discharges versus recertification and initiation of orders as appropriate.
• Review and manage visit time exception requests.
• Review staff schedules to assure productivity, communicating with PSC of staff availability as well as proving Clinical Manger with projected productivity for staff once / week. Obtains physician orders for field staff from physicians, laboratory results and resumption of care orders as needed.
• Responsible for direct management of the POD's Clinical Field Staff, assigning tasks and objectives and establishing clear measurables for monitoring results versus objectives.
• Responsible for the development and engagement of POD's Clinical Field Staff by fostering a motivating work environment that recognizes and reward strong performance.
• Review and Approve Orders, Evaluation Documentation and frequency of visits.
• Reviews potential LUPA cases with ACD
• Participates in staff meeting and in-services.
• Distributes monthly staff meeting information to staff not attending.
• Case conference with assigned field staff as required.
• Perform annual performance evaluations on field staff.
• Works with clinicians in developing the patient frequency of visits that are clinically appropriate.
• Assists agency personnel in care coordination of patient / client services. Serves as a liaison between the organization, referral sources and patient / clients.
• Assist in education of staff regarding hospitalizations
• Proficient in HCHB and Outlook
• Maintains Medicare guidelines regarding consents, ABN, non-provider coverage forms.
• Participates in ongoing education.
• All other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made o enable individuals with disabilities to perform the essential functions.

Education / Experience :

NOTICE : Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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JR# JR251474