Job Description
Job Description
Description : Position Summary :
GoldenWolf is seeking an Operations Manager for DHA FE PBI to manage and coordinate assigned contract projects. This role oversees project progress to ensure alignment with overall program and contract objectives.
Essential Functions :
01) Program & Project Oversight
- Develop evaluation methods to assess strengths and identify areas for improvement
- Ensure daily operations align with contract deliverables and timelines
- Organize taskers and projects in line with organizational goals
- Propose new initiatives to support the strategic direction
- Monitor multiple projects throughout the program lifecycle
- Set timelines, goals, milestones, and due dates for success
- Track progress and submit monthly updates to senior leadership
- Evaluate and supervise cross-project work within the program scope
- Manage day-to-day details of multiple projects
- Assign project managers and team members to tasks
- Set controls, standards, and governance for projects
- Ensure timely completion of deliverables with high quality
- Prepare ad hoc queries and reports as needed
02) Strategic Planning & Leadership
Strategize and outline program and project objectivesLead and mentor project staff and team membersManage a diverse team across multiple specialtiesEnsure goals are met in customer satisfaction and team performanceImplement and manage changes to achieve project goalsDevelop sustainment strategies for long-term success of PBI supportSolve problems and escalate issues to program leadershipCommunicate objectives and progress to directors and executives03) Documentation & Governance
Manage and submit all program documentationFacilitate FE Data Governance Council meetings and record outcomesEstablish Plan of Action and Milestones (POAM) for data quality managementMaintain standardized templates for SharePoint Online and Connect.govProduce performance metric reports and maintain documentation accuracy04)04) Systems & Tools Management
Plan and develop collaboration tools in SPO, EAS, MS Teams, FROID, FMIS, and M2Build functions and manage workflows in SharePoint Online for communication efficiencyCoordinate development, testing, and implementation of FE websites and integrationsManage the FE SharePoint Online Ticket System (processing, tracking, reporting)Ensure standardization across web-based tools and templates05) Customer & Stakeholder Engagement
Provide exceptional customer service throughout the program lifecycleMaintain transparent communication with customers to resolve issuesMeet frequently with stakeholders to discuss services and decisionsCommunicate risks and develop mitigation strategies with project teamsJob Type : COA - Contingent On Award of this project
Supervisory Responsibilities : None
Travel Requirements : Up to 25% of worktime
Benefits Offered :
Paid Time Off11 Paid Federal HolidaysMedical InsuranceDental InsuranceVision InsuranceSupplemental Insurance401K Retirement SavingsEqual Employment Opportunity (EEO) :
It has been and will continue to be a fundamental policy that GoldenWolf, LLC., is an Equal Opportunity Employer, including veterans and individuals with disabilities, committed to maintaining world-class facilities through technical excellence and innovation.
About The Company :
GoldenWolf, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Women-Owned Small Business (WOSB) dedicated to providing unparalleled service to federal clients. We focus on excellence and innovation, delivering efficient solutions that enhance operational effectiveness, sustainability, and performance across various sectors, including healthcare, defense, and infrastructure.
Requirements :
Required Qualifications :
2+ years’ previous experience in program management, project management, administration, or related fieldTwo (2) years’ experience developing and deploying facilities and clinical / operational performance metrics, or a government-approved resume.One (1) year of experience with software management and data retrieval.Possess an active, favorable NACI.Project Management Professional certification.Lean Six Sigma certification / training.Required Technical Knowledge & Skills :
01) Analytical & Requirements Skills :
Exceptional attention to detail and decision-making abilitiesStrong aptitude in requirements gathering and validationSkilled in eliciting, analyzing, and managing requirements throughout the project lifecycleProficient in performance evaluation and change management principlesTesting and troubleshooting aptitude02) Organizational & Management Skills
Excellent time management and organizational skillsAbility to multitask, prioritize, and manage time effectivelyUnderstanding of project and program management methodologiesKnowledge of organizational structure, mission, and function for task prioritization03) Communication & Collaboration
Exceptional collaborative skillsExcellent verbal and written communicationSkilled in delivering business professional communication for data analysis and reporting04) Technical & Software Proficiency
Advanced computer skills with Microsoft Office Suite / Microsoft 365 :Word, PowerPoint, Access, Excel, SharePoint, Visio, OutlookWorking knowledge of :MS Project, Asana, BasecampM365 applications and SharePoint developmentFamiliarity with data and analytics tools :SQL, SAS, HL7, ETL, Discern, Health AnalyticsBusiness Objects / Business IntelligenceKnowledgeable in :CHCS Cache / AHLTA, MDRDMLSS, DMLSS-FM ModuleM2, FMIS, FROID, BUILDER, GFEBS05) Domain Knowledge
Understanding of building systems (mechanical, electrical, etc.)Knowledge of medical logistics and facility management systemsFamiliarity with clinical and operational healthcare data systemsFamiliarity with Defense Department data sourcesProficiency in data manipulation and statistical analysis softwareUnderstanding of building systems (mechanical, electrical, etc.)Knowledge of medical facility management and real property lifecycleExperience with clinical and operational lease planningEducation :
Bachelor’s degree in healthcare administration, healthcare science, healthcare management, data science, mathematics, computer science, or a related field; and / or,8 years of experience with MHS, with managing programs / projects like the areas identified for this role, or a government-approved resume.