Customer Service Representative

A company is looking for a Customer Service Representative. Key Responsibilities Assist callers by understanding their questions / issues and gathering necessary information Coordinate with internal resources and escalate issues as needed to ensure resolution Document caller interactions and provide solutions or alternatives to enhance caller experience Required Qualifications High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years of experience in a related environment utilizing phones and computers Familiarity with computer and Windows PC applications Health care experience with primary / specialty appointments or health plans