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Service Delivery Coordinator
Service Delivery CoordinatorTeamLogic IT • Northridge, California, USA
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Service Delivery Coordinator

Service Delivery Coordinator

TeamLogic IT • Northridge, California, USA
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  • serp_jobs.job_card.full_time
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Benefits :

  • Opportunities for career advancement
  • Professional development and certification reimbursement
  • Paid time off and holidays
  • Retirement savings plan with company match
  • Comprehensive health dental and vision insurance
  • Competitive salary and performance-based bonuses

Summary :

Were looking for a Service Delivery Coordinator to keep our IT service desk running this role youll manage ticket flow coordinate technician schedules and ensure issues are resolved quickly and accurately. Youll be the hub between clients technicians and vendorsmaking sure communication stays clear SLAs are met and customer satisfaction stays high.

What Youll Do

  • Review triage and assign service tickets to the right technicians
  • Coordinate scheduling of onsite and remote support
  • Monitor ticket progress and escalate when needed
  • Ensure accurate documentation in our systems (Autotask ITGlue RMM)
  • Track service metrics like SLA compliance ticket quality and resolution times
  • Communicate with clients and internal teams to keep issues moving forward
  • What Were Looking For

  • Experience in IT service coordination or help desk operations (MSP experience a plus)
  • Strong interpersonal organizational and communication skills
  • Must have a Service-Oriented mindset
  • Excellent organizational analytical and problem-solving skills; detail-oriented
  • Ability to work independently and proactively in a dynamic and fast-paced environment
  • Familiarity with PSA tools (Autotask) documentation systems and RMM platforms
  • Ability to manage multiple priorities in a fast-paced environment
  • ITIL certification a bonus
  • Company Overview

    If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

    Compensation : $22.00 - $28.00 per hour

    Our growth isnt measured in numbers its an investment in aligning with the best talent.

    If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

    Were Committed to a People First Culture

    Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

    Required Experience :

    IC

    Key Skills

    Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 22 - 28

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