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Entry Level Communications Agent

Entry Level Communications Agent

Iris Comm LabGrand Rapids, MI, US
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Job Description

Job Description

Description

Job Title : Entry Level Communications Agent

Location : Grand Rapids, MI

Reports to : Event  Manager

Job Type : Full-Time

Job Summary :

We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This is an exciting opportunity for individuals looking to kickstart their career in communications and customer relations. As an Entry Level Communications Agent, you will play a pivotal role in bridging the gap between our organization and our diverse clientele.

Key Responsibilities

  • Act as the first point of contact for customer inquiries and communications.
  • Manage incoming communications via phone, email, and chat in a professional manner.
  • Provide timely and accurate information to customers regarding products and services.
  • Document and maintain records of customer interactions and transactions.
  • Assist in resolving customer issues by liaising with other departments as necessary.
  • Support the development and implementation of communication strategies that enhance customer engagement.

Skills, Knowledge and Expertise

  • Bachelor's degree in Communications, Marketing, Business, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficiency in using computer systems and software, including MS Office Suite.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A proactive approach to problem-solving and the desire to learn.

    • Benefits

  • Opportunities for growth and career advancement.
  • Paid time off and holidays.
  • Health, dental, and vision insurance options.
  • A supportive and collaborative work environment.
  • Training and development opportunities.
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    Entry Level Agent • Grand Rapids, MI, US