Field Service Representative (UX Engineering)

Job Description

Field Service Representative (UX Engineering) - Fort Meade, MD

Full Visibility is seeking a Field Service Representative (FSR) to work in Fort Meade, MD. Candidate must possess an active Top Secret / SCI clearance.

The Field Service Representative will join our mission-focused team supporting forward-deployed cyber operators and warfighters. The candidate will ensure the reliable operation, troubleshooting, and sustainment of mission applications and cyber tools in tactical and operational environments. The ideal candidate will work directly with end users to deploy, maintain, and troubleshoot complex software systems and containerized applications often under time-sensitive or high-stakes conditions using Kubernetes, Helm, and other orchestration tools. The successful candidate will serve as the first line of technical support for operators in the field, quickly resolving issues and escalating critical items as needed, and observe, document, and analyze how end users interact with mission systems to identify usability pain points, inefficiencies, or training gaps. The Field Service Representative will collect and translate user feedback into actionable UX insights for design and development teams, and conduct informal usability testing, field interviews, and hands-on walkthroughs to validate workflows and proposed changes. The candidate will collaborate closely with DevSecOps and product teams to refine user interfaces, improve mission flow alignment, and prioritize field-informed enhancements, ensure software deployments and updates meet operational requirements without disrupting ongoing missions, and maintain system documentation, knowledge bases, and user support materials tailored to real-world operator needs.

FV REQ

Requirements

• Active Top Secret Clearance / with SCI
• At least three (3+) years of experience in field support, software deployment, or systems integration for mission-critical or cyber-focused applications
• Hands-on experience with Kubernetes, Docker, Linux systems, and containerized application deployments
• Strong troubleshooting skills, especially in resource-constrained or disconnected environments
• Demonstrated understanding of user-centered design principles and UX best practices
• Ability to communicate effectively with both technical and non-technical users.

Preferred :

Benefits

About Full Visibility

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation's most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.

Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA - with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL - we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee's professional and personal well-being is considered. Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a thirteen-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014.

Full Visibility currently has over 20 active contracts with 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), DISA SETI, DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans Affairs, as well as commercial clients.

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