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Customer Service Specialist

Customer Service Specialist

Allstate Insurance Agency - Ian LisnowAustin, TX, US
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Job Description

Job Description

Job Title :

Customer Service Representative Insurance Agency

Location :

Murphy Insurance Services, LLC Westlake Area, Austin, TX (In-Person Role)

About the Role :

Murphy Insurance Services is growing, and were looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, wed love to meet you.

What Youll Do :

  • Assist clients with policy changes, billing questions, and coverage inquiries
  • Provide excellent customer service by phone, email, and in person
  • Process documents and maintain accurate client records
  • Support the sales team by following up with clients and preparing quotes
  • Help with renewals and retention efforts
  • Keep a positive attitude and contribute to a team-first culture

What Were Looking For :

  • Previous experience in insurance or customer service is preferred
  • Must be organized, dependable, and able to multi-task
  • Strong communication and computer skills
  • Bilingual (English / Spanish) is a plus
  • Must be coachable and comfortable working in a fast-paced environment
  • A Texas P&C license is a bonus, but well help the right candidate get licensed

    • What We Offer :

  • Competitive pay ($17$21 / hr depending on experience)
  • Bonus opportunities
  • Paid time off and holidays
  • Health insurance (partially employer-paid when eligible)
  • 401(k) with employer match after 1 year
  • Supportive in-person team environment
  • Growth opportunities in the insurance industry

    • Disclosure : Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

    Good Work. Good Life. Good Hands

    The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

    Everything we do at Allstate is driven by a shared purpose : to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

    The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. 2021 Allstate Insurance Co.

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    Customer Service Specialist • Austin, TX, US