Help Desk Support Spec

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Note : This is hybrid role with an expectation of being able to report to our Dallas office at 4055 Valley View Lane (Dallas, TX)

Position Summary

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities :

• Day to day technical and application support for external clinician network and internal CVS Health employees
• Customer engagement via ticketing system, inbound and outbound, and email channels
• Resolve iOS and Signify Application related issues.
• Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider Signify Health employees
• Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
• Escalate and manage tickets transferred to other departments
• Keep customers and tickets documentation up to date
• Respond to customer questions and as needed guide customer to resolution
• Follow up with customers on unresolved issues for reopened tickets and callbacks
• Actively demonstrates teamwork at all times by collaborating on ad hoc projects

We are looking for someone with :

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit

We anticipate the application window for this opening will close on : 12 / 12 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.