Helpdesk / Service Desk Analyst - Fast Growing Insurance Company - Hybrid (Chicago)

Are you a motivated IT professional with a passion for providing exceptional technical support? Our client is one of the fastest-growing insurance agencies on the US and they are looking for a Helpdesk / Service Desk Engineer to join their expanding team. Should you perform well then you will be given the opportunity to progress into a more senior engineering position.

Key Responsibilities :

• Provide 1st and 2nd line support for users via phone, email, and ticketing system.
• Troubleshoot hardware and software issues related to Microsoft environments, including Windows 10 / 11, Office 365, and Active Directory.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Resolve network connectivity issues (LAN / WAN, VPN, etc.).
• Support and troubleshoot remote working environments (VPN, remote desktop, etc.).
• Maintain and update system documentation and user guides.
• Escalate unresolved issues to 3rd line or external vendors when necessary.
• Assist with user onboarding, including account setup and IT orientation.
• Manage Microsoft Active Directory user accounts (creation, modification, and deletion).
• Collaborate with the IT team to improve internal systems and procedures.

Your Skills and Experience :

Why this role?

Apply today for futher details!