Information Technology Specialist - Bellin College

Job Specifics

• Location :  3201 Eaton Rd, Green Bay, WI 54311
• FTE Status : 1.00 FTE (40 hours / week)
• Work Schedule :   Monday-Friday 9-5 : 30pm

Position Summary :

The Information Technology Specialist oversees the administration and maintenance of the entire information technology infrastructure of the College, ensuring effective day-to-day operations and promoting College’s technology advancement efforts

Key Duties and Expectations :

1. Provides second tier technical support and guidance to end users. Responds to tickets, telephone calls, emails, and personal requests for technical support. Documents, tracks, and monitors problems to ensure timely resolution.

2. Evaluates, troubleshoots, diagnoses, and resolves technical hardware, software, A / V, and printer incidents; and provides remote and on-site support.

3. Administers and maintains access for users in Active Directory, Office 365, file permissions, website, and other campus systems.

4. Supports and manages, Internet, WAN, LAN, and Wi-Fi networks, including configuration and maintenance of network devices.

5. Deploys and maintains campus servers, including ESXi hosts, Windows and Linux virtual infrastructure, and virtual desktop infrastructure.

6. Oversees Microsoft System Center Configuration Manager (SCCM), building and deploying application packages, desktop images, and software updates. Utilizes Group Policy Objects (GPO) to support workstations and users.

7. Manages SQL databases and executes queries for scripting or reporting.

8. Assists in training staff and faculty in use of technology.

9. Maintains system backups. Aids in file recovery, and the disaster recovery plan.

10. Maintains a detailed inventory of IT equipment, including a schedule for equipment replacement and upgrades. Researches and suggests options for the purchase of new technology.

11. Supports the use and maintenance of healthcare simulation technology.

12. Assists with a variety of strategic and operational projects as delegated or as appropriate to the position.

13. Participates in self-development activities appropriate to the position, including staying up to date on IT related news and products.

14. Provides a positive and professional working environment.

15. Participates in the College wide efforts of continuous quality improvement.

16. Promotes effective and positive working relationships with internal and external customers.

17. Maintains professional confidentiality in all matters relating to college functions.

18. Serves as a member of college committees.

Qualifications :

Education - Licensures : Associate degree in an information technology related field or high school graduate with equivalent five years training and experience in the field.

Experience : Five years of computer and network operations experience or equivalent education and training. Experience within a higher education institution and / or health care setting desired.

Knowledge : Familiar with the principles, configuration, operation, and maintenance of a Microsoft Windows environment. Familiar with the configuration and installation of current Windows Server, VMware and networking devices. Familiarity with basic desktop, network, hardware, and software troubleshooting.

Abilities and Characteristics :

The qualified candidate will have strong interpersonal skills and customer service ethics including a friendly and helpful attitude. Self-starter with ability to work responsibly on both an independent and team player basis. A willingness to learn, excellent problem-solving skills, and able to maintain accurate records and confidentiality. Organized and attentive to accuracy and detail. Ability to multi-task, manage several tasks and projects, work well under pressure, meet deadlines, and demonstrate flexibility and initiative. Compatible with, and supportive of, the College’s mission, vision, purpose, and values

Why Bellin College?

Bellin College was founded in 1909 and has a distinguished reputation for providing students with a high-quality education which prepares them for the demands of the rapidly changing healthcare environment. Our mission is dedicated to educating healthcare professionals through innovation, leadership, and service that promotes lifelong learning and excellence. Our knowledgeable graduates are sought after by employers, and they are committed to making a difference for their patients. We are a fully accredited health sciences college with degree programs in :

Bellin College has small class sizes, a focused curriculum, faculty, and staff committed to student success, state of the art simulation areas, and extensive hands-on lab and clinical practice opportunities that provide a unique learning environment. Our values of Excellence, Integrity, Community and Caring prepares our graduates for academic and professional success. Bellin College is a part of the Bellin Health system.

Why Bellin Health?

With so many amazing healthcare organizations in this area, why Bellin?

Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Bellin Health Values :  Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Additional perks include :

Bellin Health is an Equal Opportunity Employer.