Services Consultant

Description

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS)

products specializing in the delivery of Legal Practice Management software. We are a

fast growing dynamic business with a global customer base of more the 40000 and a

team of over 220 in the USA Australia UK Canada and New Zealand.

The Services Team is the backbone of our organizations commitment to customer and

partner success. We drive partner enablement by equipping partners with the knowledge

tools and support to deliver exceptional outcomes while also providing professional

services.

As a Consultant on Actionsteps Services team you will play a key role in delivering

implementation and professional services engagements helping customers and partners

realize the full value of our legal practice management software. Consultants contribute

to customer projects support Certified Consulting Partners (CCPs) on engagements and

develop subject matter expertise across our product delivery strategy and implementation frameworks. You will work closely with Solution Architects Project Managers and other Services team members to provide guidance on customer projects contribute to partner-led initiatives and support the continuous improvement of our delivery practices. This role is customer-facing collaborative and provides opportunities for both independent delivery and professional growth under the mentorship of more senior team members.

o Deliver and support implementation and professional services for customers

ranging from standard to complex engagements depending on experience.

o Contribute to solution design configuration and delivery activities as part of

customer and partner projects.

o Develop subject matter expertise in product configuration delivery strategy and

implementation frameworks.

o Support Certified Consulting Partners with guidance troubleshooting and best

Practices.

o Assist with escalations on partner-led and internal projects to ensure successful

outcomes.

o Provide input to scoping activities including level-of-effort (LOE) estimates and

project planning.

o Deliver or contribute to customer-facing training services as needed.

o Support onboarding and enablement of new partners to ensure consistent

delivery quality.

o Collaborate with cross-functional teams including Solution Architects Service

Delivery Technical Services and the PMO.

o Grow your expertise in consulting and product configuration with opportunities to

share knowledge and support others as your experience increases.

o Support pre-sales activities when needed by providing input on implementation

best practices and delivery approach. Experience in software implementation professional services or consulting; SaaS

or legal technology experience is an advantage.

Requirements

Ability to quickly develop strong product knowledge and act as a trusted advisor in

implementation and configuration best practices.

Strong communication facilitation and problem-solving skills.

Ability to work effectively with both internal teams and external partners.

Organizational skills with the ability to manage multiple priorities and

engagements.

Growth mindset with a desire to deepen expertise contribute to solution design

and expand consulting capabilities over time.

Background in the legal industry (law firm operations legal practice management or related services) preferred; ability to translate legal workflows into technical solutions.

Benefits

We have a fantastic and inspirational working environment!

• Robust medical dental vision offerings
• 401K with company match
• Flexible workingand PTO
• Take your birthday off
• Frequent team building events
• Fantastic training and development opportunities
• 90k-110k salary

Required Experience :

Contract

Key Skills

Anti Money Laundering,Dynamics AX,Editorial,Gems Jewellery,Accounts Reconciliation,Information Technology

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90 - 110