Telecom NOC Support Technician II

About Us

Broadband Dynamics is a rapidly growing telecommunications carrier and software company that provides Voice services and Voice-centric Software as a Service (SaaS) applications to large enterprise customers worldwide. We specialize in providing high-quality, low-cost voice and SaaS solutions with industry-leading customer service. We pride ourselves on exceptional customer service, cutting-edge technology, and a collaborative team environment.

The Opportunity

We are seeking a Telecom NOC Support Technician II with experience working in a telecommunications NOC environment. This position plays a key role in supporting customers and ensuring network reliability. The role involves monitoring alerts, responding to customer requests, investigating technical issues, and resolving trouble tickets efficiently and professionally. The ideal candidate will bring direct telecom NOC experience, thrive in a fast-paced, collaborative setting, and demonstrate a strong commitment to operational excellence and customer satisfaction.

What You'll Do

• Provide technical support for customers by monitoring network systems and responding to alerts and incidents
• Investigate and troubleshoot Cloud PBX, UCaaS, and CCaaS service issues.
• Pull and analyze Call Detail Records (CDRs) to identify and resolve service-impacting problems.
• Respond to incoming customer requests via phone, email, and ticketing systems.
• Collaborate with internal teams to escalate and resolve network or voice-related issues.
• Maintain detailed and accurate documentation throughout the troubleshooting process.
• Demonstrate professionalism and clear communication in all customer and vendor interactions.
• Support a 24 / 7 operations environment with occasional weekend, holiday, or off-hour shifts as needed.

What You'll Bring

Preferred Qualifications

What We Offer

Equal Opportunity

Broadband Dynamics is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment is contingent upon successful completion of a background check according to company policy.