Operations Production Support Engineer

Position : Operations / Production Support Engineer

Location : Plano TX

Duration : Long Term Contract

Mandatory Skills

• Bilingual Japanese and English (Business level required)
• 5 years of Operations / Production Support experience including P1 / P2 incident management root cause analysis and stakeholder communication
• Hands-on experience with :

AWS (EKS CloudWatch)

Roles and Responsibilities

Act as a technical leader within the Operations team to develop next-generation telematics and connected systems enhancing key infrastructure services such as security availability and performance.

Guide team members on application support best practices.

Develop procedures and runbooks for operational and security aspects of the platform.

Demonstrated expertise in AWS MongoDB Datadog (or similar tools) and Python / Java.

Troubleshoot customer issues as needed documenting details in JIRA and the PagerDuty on-call system.

Review and triage escalated service and support requests.

Utilize DevOps automation tools including GitLab build jobs.

Handle ad-hoc data and report requests from various functional teams.

Provide on-call support for P1 issues during weekends and holidays on a rotation basis.

Key Skills

History,Insurance Management,JDE,Administration Office,Catering Operations

Employment Type : Full Time

Experience : years

Vacancy : 1