Lead Veterinary Receptionist / Office Manager

Company Description The Paw Patch Veterinary Hospital opened its doors in 1984 under the leadership of Dr. Erik Tysklind and remains under his experienced leadership to this day. We are a busy, patient-focused practice dedicated to its core values. Our practice consists of 2 full-time Veterinarians along with several RVTs, support staff, and practice manager, with many members of the team being with the practice for 10+ years. At the Paw Patch, we are a family, with each team member supporting and encouraging the growth of another. Our team is seeking an enthusiastic, client advocate focused on providing the same 5-star care that our clients and patients have come to know and expect. Our ideal candidate will have prior experience working in a veterinary setting, with Cornerstone software experience being a plus. We offer competitive wages, comprehensive benefits, PTO, uniform allowance, and employee discounts. Sounds like a practice that you'd like to join? To learn more about us click  here. Job Description Job duties include, but are not limited to : The Paw Patch Veterinary Hospital is seeking a highly organized, compassionate, and motivated Office Manager / Lead Client Service Representative (CSR) to join our team. This hybrid role combines leadership, administrative oversight, and front-desk excellence to ensure an exceptional experience for our clients, patients, and staff. The ideal candidate is a positive, solutions-focused professional with strong communication skills and a passion for supporting a veterinary care team.     Key Responsibilities Leadership & Team Support Supervise, mentor, and support the Client Service Representative team. Assist with scheduling, workflow coordination, and delegation of front-desk duties. Participate in hiring, onboarding, and training new CSR team members. Model and reinforce a positive, respectful, and team-oriented work culture. Address staff concerns, escalate issues to management when needed, and facilitate conflict resolution. Assist in driving clinic initiatives for growth. Scheduling of the CSR team, DVM team, and kennel team. Client Service & Front Desk Operations Provide high-quality, empathetic service to clients both in person and over the phone. Manage check-in and check-out processes, appointment scheduling, and medical record updates. Handle client communication regarding estimates, invoices, patient status, and follow-up care. Assist in resolving client concerns professionally and in alignment with hospital policies. Ensure the front-desk area remains clean, organized, and efficient. Administrative & Operational Oversight Oversee daily office operations to ensure smooth workflow and timely task completion. Manage inventory of office supplies, forms, and front-desk materials. Assist with financial tasks such as invoice review, payment processing, and end-of-day balancing. Maintain and update internal protocols, forms, and training materials. Assist with compliance tasks, recordkeeping, and policy implementation. Communication & Coordination Serve as a liaison between the CSR team, veterinary technicians, and veterinarians. Communicate scheduling adjustments, client updates, and workflow needs to ensure seamless patient care. Support hospital initiatives, community outreach, and client education efforts. Qualifications We're looking for : Previous veterinary or medical reception experience required; leadership experience strongly preferred. Strong interpersonal, communication, and customer-service skills. Excellent organization, time-management, and multitasking abilities. Proficiency with veterinary practice software, Office Suite, email, online client communication platforms, online clinic stores Ability to remain calm and professional in a fast-paced, emotional environment. Must be reliable, adaptable, and committed to collaborative teamwork. Physical & Work Requirements Ability to sit, stand, and move throughout the day. Comfortable handling occasional pet interactions in lobby settings. Ability to lift up to 30 lbs as needed. Schedule & Benefits Full-time position; schedule may include rotating Saturdays. Additional Information Pay Range : $18-$23 / hr depending on prior experience We offer our staff : Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)  Employee Assistance Program  Paid Vacation and Sick Time for ALL Employees  Paid Bereavement Program  Paid Parental Leave Program   Competitive Compensation   Continuing Education Allowance (applies to licensed / registered / certified roles) Tuition Assistance Program  Access to a CVA / CVT / CVPM Partnership through Penn Foster  Career Development Opportunities  Referral Bonus Program for most positions!  Additional Benefits (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
• Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit .  #SS3 Employment Type : Full Time