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FIELD OPERATIONS SUPERVISOR

FIELD OPERATIONS SUPERVISOR

HighGroundSnohomish, WA, US
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Job Description

Job Description

POSITION SUMMARY :

As a Field Operations Supervisor, you will be pivotal in overseeing and managing the day-to-day operations of Mit, and or Mold remediation jobs and field crew members. Your role will involve ensuring efficient and thorough completion of jobs, maintaining high-quality standards, and fostering effective communication with all stakeholders.

ESSENTIAL FUNCTIONS :

  • Operational Management :

Oversee daily operations, including pre-production and work-in-progress job boards.

  • Ensure jobs are completed within established schedules and quality standards.
  • Stakeholder Communication :

    • Respond to inquiries from insurance adjusters, homeowners, and property managers.

  • Drive project restoration by removing obstacles through clear communication with all parties involved.
  • Project Efficiency :

    • Ensure jobs progress as planned and efficiently, including accurate use of in-house PM tools

  • Customer and Team Interaction :

    • Champion communication efforts on complex or sensitive jobs.

  • Resolve customer service issues, staff performance concerns, and project execution challenges professionally.
  • Remediation Assessments and Reviews :

    • Conduct remediation assessments as needed.

  • Ensure technicians secure 5-star reviews and follow up to address and improve less-than-5-star reviews.
  • Fleet and Equipment Management :

    • Manage truck loading and ensure technician teams are equipped for their projects.

  • Work with the Warehouse Manager on equipment repairs, inventory, and procurement.
  • Visual and Operational Standards :

    • Ensure trucks and equipment are stocked, operating correctly, and visually maintained.

  • Maintain technician professionalism and proper equipment use.
  • Training and Supervision :

    • Train and supervise a high-performing team, conducting weekly training and safety meetings.

  • Manage overtime, scheduling, and approve requests for sub-labor as needed.
  • Performance Metrics and Reports :

    • Review DASH and Power BI reports for performance evaluations and improvements.

  • Conduct weekly ride-a longs to inspect job sites.
  • Cross-Departmental Collaboration :

    • Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.

  • Handling New Losses :

    • Capable of managing new loss jobs from start to finish during peak demand periods.

  • On-Call and Technology Utilization :

    • Participate in on-call phone rotations and work overtime as required.

  • Utilize industry technology to improve efficiency, including phone applications and moisture management systems.
  • Estimation Duties :

    • Produce remediation damage estimates and serve as a backup to the In-Home Salesperson

    SKILLS AND ABILITIES / QUALIFICATIONS OF THE JOB :

  • Education : High School Diploma
  • Experience : Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
  • Certifications : Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
  • Computer Skills : Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
  • Other Requirements : Hands-on experience with moisture management systems and field equipment. Proven ability to manage and oversee multiple projects simultaneously. Strong communication skills for effective interaction with clients, insurance adjusters, and team members.

    • At PureDry Restoration, we’ve provided communities in Western Washington with complete restoration services for over 8 years. We believe a company is only as good as its people, and we are looking for members to join our team. Our benefits include :

  • Health Insurance (including Vision, Dental & Life)
  • 401k matching
  • PTO & Holiday Pay
  • Commission Opportunity
  • Advancement Potential

    • If you are interested in learning more about a career with PureDry Restoration as a Project Manager, apply today!

    INDHG

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    Field Supervisor • Snohomish, WA, US