Shift Manager - Dunkin

Shift Manager Position

We are looking for Shift Manager candidates to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies : Great Focus :

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for :

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Problem Solving and Decision Making :

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence :

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications :

• Restaurant, retail, or supervisory experience
• Ability to work up to 35 hours
• At least 18 years of age (where applicable)

Responsibilities : Team Environment :

Operational Excellence :

Profitability :

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.