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Arnold Machinery is hiring : SERVICE WRITER - HEAVY EQUIPMENT in Phoenix

Arnold Machinery is hiring : SERVICE WRITER - HEAVY EQUIPMENT in Phoenix

Arnold MachineryPhoenix, AZ, United States
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Job Details

Job Location

CE Phoenix - PHOENIX, AZ

Position Type

Full Time

Education Level

High School Degree or GED

Travel Percentage

None

Job Shift

Description

Job Title : Service Writer / Admin

Location : Arnold Machinery

Signing Bonus : $2,000

Position Overview :

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin , you will play a key role in upholding our reputation for excellence. You'll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

Key Responsibilities :

  • Service Documentation & Job Closures : Write up, monitor, and review service jobs, ensuring they are properly closed.
  • Warranty Management : Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
  • Repair Oversight : Ensure repairs are completed within the quoted labor hours.
  • Authorization Management : Follow proper authorization procedures for all service jobs.
  • Customer Interaction : Communicate with customers to assess service needs, prioritize requests, and determine urgency.
  • Field Service Coordination : Schedule and dispatch field service technicians to customer jobs based on priority.
  • Warranty Verification : Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
  • Work Scheduling & Updates : Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
  • Timecard Management : Process timecards for technicians and maintain detailed service reports.

Non-Essential Job Functions :

  • Invoice Review : Compare final invoices to service proposals to ensure customer satisfaction.
  • Administrative Support : Assist with general administration within the Service Department.

    • Desired Skills & Qualifications :

    We're looking for candidates who have :

  • A proactive attitude with a strong work ethic and ambition.
  • Exceptional attention to detail, with the ability to problem-solve independently.
  • Proficiency in Microsoft Excel and Word, with solid mathematical skills.

    • Physical Demands & Working Conditions :

    This role requires :

  • Ability to sit for extended periods while managing paperwork and answering phones.
  • Frequent walking and mobility, including through uneven terrain.
  • Strong communication skills, both in-person and over the phone or radio.

    • Education & Experience :

  • High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

    • Benefits :

    At Arnold Machinery, we offer a comprehensive benefits package, including :

  • Paid Sick Leave
  • Paid Vacation
  • Paid Holidays
  • 100% Company-paid Medical Premium for you and your family
  • Dental and Vision Plans
  • 401K / Roth with company match
  • Quarterly and Yearly Bonus Programs
  • Company Stock for associates with 5+ years of service

    • Equal Opportunity Employer :

    Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.

    Arnold Machinery participates in E-Verify.

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    Service Writer • Phoenix, AZ, United States