Customer Service Representative - Banking

Teleperformance USABrownsville, TX, United States

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Category : Customer Service / Support

About TP

TP is a leading global business services company dedicated to providing innovative digital solutions that help renowned brands enhance their operations in sustainable ways. With a diverse team of over 500,000 passionate professionals speaking more than 300 languages, our global reach ensures we positively impact our communities, clients, and the environment.

Benefits of working with TP include :

Comprehensive Paid Training
Competitive Salary
Extensive Benefits Package (Medical, Dental, Vision, 401k, and more)
Generous Paid Time Off
Supportive Employee Wellness and Engagement Programs

TP and You

At TP, we balance advanced technology with a personal touch, combined with significant industry and geographic knowledge, to simplify and enhance people's lives. Join us in this dynamic environment where you will interact with individuals from diverse backgrounds. Every day will present new challenges and opportunities for personal and professional growth.

Did you know our Chief Client Officer began her career as an agent at TP? Here, the sky is truly the limit!

This position is based on-site at our Brownsville, TX location.

Your Responsibilities

As a Banking Customer Service Representative, you will play a vital role in addressing customer inquiries and providing effective solutions.

Engage with customers through phone, email, chat, and social media to resolve their questions or concerns.

Remain calm and work to de-escalate any issues.

Escalate interactions when necessary and as appropriate.

Respond to requests for assistance and process payments when needed.

Document all call-related information for auditing and reporting purposes.

Provide feedback on call-related issues.

Upsell products or services when required.

We're looking for fearless individuals who are committed to excellence in all aspects of their work.

High School Diploma or equivalent required.

IT / Network certifications or degrees are preferred.

Must be at least 18 years old.

Demonstrated experience in a call center environment.

Typing speed of at least 25 WPM.

Proficient in operating and navigating PCs.

Basic knowledge of network troubleshooting, including :

Setting up a home Wi-Fi network.

Configuring a router or switch.

Core proficiency with laptops and desktop computers.

Able to work independently.

Excellent communication skills, both oral and written.

Capability to excel in a fast-paced, constantly changing environment.

Ability to remain composed and objective.

Strong active listening skills.

Be Part of Our TP Family

We are dedicated to fostering an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We believe that when our employees thrive, they become more productive, creative, and engaged. Our commitment extends to creating a workplace that promotes happiness and a healthy work-life balance, underpinned by a culture of inclusion and diversity where everyone feels welcome and valued.

EOE / Disability / Vets

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Customer Service Representative • Brownsville, TX, United States