Manual Encoder / Customer Service Agent

Manual Encoder / Customer Service Agent

Job Location

US-GA-Atlanta

# of Openings

Shift

2nd Shift

Company Division

DSUS

Overview

Under direct supervision / assistance, this position is responsible for providing customer service while directing passenger movement, handling passenger baggage and ensuring that customer baggage is directed to the appropriate locations from stations in the Airport bag room.

Responsibilities

Provides customer service and direction to traveling public while accepting passenger baggage.

• Scans the bar code(s) of oversized baggage.
• Manually encodes bag by scanning or keying in destination information to the correct bag room location.
• Collects and distributes tubs for usage in proper baggage handling procedures.
• May complete computer entries and paperwork appropriate for tasks performed, if applicable.
• Completes all safety training as assigned by the Company.
• Compliance with all ELS safety programs, policies and procedures.
• Performs additional duties / assignments that may be required by management from time to time.

Qualifications

PREFERRED QUALIFICATIONS :

ADDITIONAL SKILLS AND ABILITIES :

Computer Skills : Basic computer knowledge. Ability to log in, retrieve and answer emails, and take training.

Other Requirements :

PHYSICAL DEMANDS : The physical demands of this position vary by day and are not based solely on a single workday.

Physical Demands

Lift / Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

O (Occasionally)

Handling / Keying

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

I (Infrequently)

Climb / Balance

F (Frequently)

Crawl

N (Not Applicable)

Squat or Stoop

O (Occasionally)

Bend or Kneel

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51+ lbs

O (Occasionally)

Push / Pull

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51+ lbs

I (Infrequently)

N (Not Applicable)

Activity is not applicable to this occupation.

I (Infrequently)

O (Occasionally)

Occupation requires this activity less than 5% of the time

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs / day)

Other Physical Requirements : Vision (Near, Distance), Hearing

WORK ENVIRONMENT

Works in the Airport Bag Room during part or all of an eight or ten hour work shift, in conditions that may contain dust, dirt, temperature changes and continual noise that is below OSHA's action level. Will also work in the Airport Concourse in conditions that are climate controlled and require periods of continual standing.

ELS STATEMENT :

Elite Line Services (ELS) is an Affirmative Action / Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, gender identity, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact elshr@elitelineservices.com.

This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.