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Telephone Operator
Telephone OperatorUPMC Life Changing Medicine • Pittsburgh, PA, US
Telephone Operator

Telephone Operator

UPMC Life Changing Medicine • Pittsburgh, PA, US
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ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience.

Shift Details :

  • 2 : 30pm - 11pm
  • Five days a week
  • On-call rotating weekends and holidays.
  • Shifts will be further discussed during the interview.

Responsibilities :

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested.
  • Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.
  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    • Licensure, Certifications, and Clearances :

  • Act 34

    • UPMC is an Equal Opportunity Employer / Disability / Veteran

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