Customer Service & Sales Support RepresentativeNormet • Salt Lake, Utah, USA
Customer Service & Sales Support Representative
Normet • Salt Lake, Utah, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide backup and support to customer service colleagues across Normet Americas locations. Promote D365 best practices as a Subject Matter Expert (SME) or work toward SME status. Ensure timely accurate handling of orders returns credits and inquiries. Help refine procedures to enhance response times accuracy and overall service quality. Collaborate with cross-functional teams to resolve customer concerns efficiently. Monitor and maintain service KPIs such as order accuracy on-time completion and responsiveness. Support demand planning discussions with relevant internal stakeholders. Track and report key customer service metrics and performance trends. Use customer feedback and service data to identify and drive process improvements. Contribute insights to improve forecasting efficiency and customer experience. Assist in forecasting activities based on order data and growth targets. Ensure accuracy and timeliness in billing returns and service-related documentation. Support sales initiatives and campaigns with relevant reporting or administrative coordination. Foster a customer-first solution-oriented culture. Build strong trusted relationships with customers sales teams and internal partners. Act as an escalation point for customer issues ensuring resolution in a professional manner. Work closely with Customer Service and Sales Support teams to ensure alignment and consistent service delivery. Participate in training cross-functional collaboration and skill development initiatives. Support a positive accountable and collaborative team culture. Promote and support Normets HSEQ initiatives in all areas of work. Maintain accuracy integrity and compliance in all documentation and transactions. Uphold Normets Values Policies and Procedures at all times. Demonstrate a commitment to continuous improvement and professional development. Stay current with industry trends systems updates and customer service best practices. Associates degree in Business Supply Chain or related field preferred. 23 years of experience in customer service order administration or sales support. Proven ability to manage multiple priorities and deliver exceptional customer experiences. Experience working in ERP systems ( Microsoft D365 preferred ). Excellent communication organization and problem-solving skills. Strong attention to detail sense of urgency and accountability. Willingness to travel occasionally within North America if required. Customer-centric mindset with strong interpersonal communication. Highly organized detail-oriented and proactive. Effective collaborator across teams and departments. Able to maintain professionalism under pressure. Data accuracy and reporting proficiency. Continuous improvement mindset and strong follow-through. Duties may vary or expand as directed by management based on business needs. Proposed workweek : Tuesday through Saturday 40 hours (occasional extended hours may be required). Must comply with all Normet safety and operational protocols. Maintain personal and coworker safety as a top priority. Adhere to all safety procedures and use required PPE. Report safety incidents or near misses promptly. Comply with all relevant SOPs and company standards.
We are a global technology company developing innovative solutions for mining tunnelling and construction improving project safety environmental impact and productivity. We offer premium equipment all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1800 experts. At Normet we commit to a culture founded in our Values - Caring Committed & Courageous. We foster your talent with us you shine.
Local Role Focus Salt Lake City (Sales Support Representative)
As a Sales Support Representative you will serve as the primary point of contact for customers and internal sales staff. Youll manage quotations order entry and follow-up communications to ensure customer needs are met quickly and professionally. Youll also provide analytical and administrative support to improve service performance and strengthen customer relationships.
Key Responsibilities (Salt Lake City)
- Act as the main contact for customer orders inquiries and after-sales support.
- Manage the full order cycle : quoting entry confirmation and tracking through completion.
- Coordinate with internal teams (Sales Service Operations) to ensure customer requirements are met.
- Maintain accurate order and customer data in ERP systems (IFS or D365).
- Support pricing confirmation returns and warranty requests as needed.
- Communicate clearly and proactively with customers regarding lead times product updates and service expectations.
- Generate reports and maintain customer documentation in accordance with company standards.
- Contribute to process improvement and customer satisfaction initiatives.
Customer Service & Business Operations (Functional Scope)
Customer Service & Team Support
Performance & Analytical Oversight
Financial & Administrative Support
Stakeholder & Relationship Management
Team Collaboration and Development
HSEQ Health Safety Environment and Quality
Personal Accountability
Qualifications and Experience
Skills and Competencies
Additional Information
Compliance & Authority
Come and share your courage to shine with us!
Visit our career website for more information.
Required Experience :
Unclear Seniority
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
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