Sr UX Researcher

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

Summary

The UX team is building a research practice to ensure that the customer perspective is at the core of all our digital (and in some cases, stores) experiences. We are looking for an experienced, human-centered researcher to support the work of our product teams and support the efforts of building out the research practice. Our initial phase will be focused on establishing a nimble usability evaluation process and formalizing our field / stores research activities. We hope to grow to support more varied direct research with our customers and stores associates, with the ultimate goal to incorporate generative activities into our research with our customers and stakeholders.

The candidate for this role is an organized, skilled product researcher who can work independently on implementing research initiatives. They should have a solid understanding of how to support design work with customer insights. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to their partners. The person in this role should be able to help designers and stakeholders understand what the findings tell us, and which parts are the most actionable and impactful to the business. Previous experience adapting research methodologies to work in an agile environment is a huge plus!

Responsibilities

Research Planning and Execution

• Implement necessary research initiatives based on product roadmaps and organizational initiatives.
• Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing using platforms such as UserTesting.com.
• Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions.
• Facilitate internal workshops and collaborative sessions to assist internal partners in articulating business needs and synthesize session findings into actionable product strategies and user experience improvements.
• Assist in maintaining a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvement.

Collaboration and Communication

Required Experience

Qualifications

Bonus Qualifications

Education

Core Competencies

Benefits

Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include :

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links : Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance .

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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