Customer Success Specialist

About the Role

We’re looking for a Customer Success Specialist who will serve as the frontline representative of the Unison brand, delivering white-glove service to homeowners across our partner communities. This is a critical role that combines professionalism, empathy, and urgency to ensure a smooth and satisfying customer experience.

If you're someone who thrives under pressure, communicates with clarity and care, and believes in solving problems the right way, we’d love to talk to you.

Key Responsibilities

• Be the first point of contact for homeowners via phone, email, and online platforms
• Handle inbound inquiries, service requests, complaints, and scheduling issues with professionalism and speed
• Coordinate with service teams to ensure timely and accurate delivery of homeowner services
• Resolve escalated issues calmly and effectively, turning dissatisfied customers into brand advocates
• Maintain clear records in CRM and service platforms for each interaction
• Follow up with customers post-service to ensure satisfaction and collect feedback
• Collaborate with operations and technology teams to streamline the homeowner experience
• Uphold Unison’s standards of communication, transparency, and care in every interaction

What Makes You a Great Fit

Bonus Points

What We Offer

Location : Raleigh, NC / Hybrid

Department : Customer Experience, Unison Division

Reports To : Chief Revenue Officer

Type : Full-Time, W-2

SOR is an equal opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e-Verify.