Description
Job Summary :
The Customer Service Admin will handle a wide range of customer service duties, including interacting with customers over the phone and / or via email.
Primary Responsibilities :
- Answering Customer Service calls and routing them to the correct department
- Assist with the driver cash-out process
- Assist with the call desk customer ordering
- Scheduling new customer deliveries
- Front Admin Backup
Job Skills / Attributes :
Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; adjust quickly to new responsibilities and tasksAttention to Detail / Quality Orientation - Accuracy and high standard of workCommunication - Excellent written and oral. Express ideas effectively in individual and group situations. Organize the communication; Maintain audience attention; Adjust to the audience; Ensure understanding; Comprehend communication from othersIndividual Initiative - taking prompt, self-directed action to accomplish objectivesProblem Solving - Strong fact-based, data-driven analytic skills. Practical thinker with good judgment skillsTime management - Ability to manage multiple tasks and deadlines simultaneously. Prioritize activities and assignments.Benefits :
Paid Vacation - Two Weeks after one year of employment. Eligible for one of the two weeks after 6 months of employment. Three weeks after ten years of employment.Paid Holidays, Sick Days, and Personal Days.Company Paid Employee Life Insurance.Medical, Dental, Vision, Short-Term Disability, Accident, Critical Illness, Optional Life, and AD&D Insurance.401KReferral ProgramWork Environment :
This job operates in an office environment and uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements :
While performing the duties of this job, the employee is regularly required to talk or hear; stand, walk, use hands to finger handle or feel; reach with hands and arms, sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 20 pounds. Vision ability is required.
Minimum Requirements :
High School Diploma / GED Equivalent.Intermediate proficiency with Microsoft Office products, MS Windows, Word, Excel, and Outlook.Excellent written and communication skills.Organized and detail-oriented.Excellent customer service skills.Must have basic math skills.To successfully complete the post-offer, candidates must pass a pre-employment drug screen, a physical exam, a physical abilities test, a background check, and a clear (Clean MVR).Willing to work over 40 hours when required.Willing to work weekends and Holidays if needed.Ability to work in a fast-paced work environment.Ability to read, write, and communicate in English regarding the job and safety regulations.Adhere to the Company Dress Code (No visible tattoos or body piercings) are permitted in the workplace or while in the field.Smoke and Vape Free Workplace.Other Duties :
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
