Parts Customer Care Representative

Parts Customer Care Representative

Location : New Bremen, OH, US, 45869

Company Description : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

Answer and process incoming parts calls from customers and service technicians.

Pull orders, receive and put up stock.

Order parts and develop relationships with Crown factory and outside vendors.

Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns / requests.

Maintain direct contact with current and prospective customers.

Prepare customer quotes.

Process paperwork.

Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

High school diploma or equivalent

Valid driver's license and good driving record

Preferred Qualifications

Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills

Parts or inventory control experience and lift truck industry experience preferred

Ability to work in a team environment

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans / Disabilities