Infrastructure Senior Technology Analyst Assistant Vice President

Overview of the Role :

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Duties include providing support to Citi perimeter security infrastructure, comprised by firewall, proxy, and SASE technologies; day to day firewall, proxy and SASE changes execution from request handling and scheduling to implementation in the production environment based on customer requirements; problem analysis and resolution from non-hardware routine issues to critical failures within established service level targets.

Citi’s perimeter security infrastructure includes firewall, proxy, remote access and intrusion detection systems. Investigation, documentation and resolution of outages to critical business systems that may be caused by or impacting these systems; escalation of issues and tracking of progress in conjunction with other Citi technical resource teams; working incidents escalated from the level 1 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

The candidate will be required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities. Eventually, the candidate will need to support technology improvements, such as new infrastructure install and hardware / software upgrades.

Responsibilities :

Create complex project plans, perform impact analyses solve / work high impact problems / projects, and provide resolutions to restore services

Drive Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks

Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary

Provide technical / strategic direction and act as advisor / coach to lower level analysts

Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Responsible for overall operating system applications

Contribute to technical direction and strategic decisions

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and / or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills and Qualifications :

Desired platforms and technical experience :

6+ years of relevant experience

CheckPoint and Palo Alto firewall and intrusion detection devices

BlueCoat and Squid proxies

Zscaler SASE and ZTE

Active Directory

Networking and routing with BGP

Traffic analysis : tcpdump / pcap / wireshark

Linux / Unix

Strong understanding of Enterprise Change, Incident and Problem Management is required.

Experience utilizing ServiceNow is a plus.

Also desired / emphasized are :

Strong troubleshooting and communication skills

Strong analytical and quantitative capability with attention to detail and ability to work in a demanding and environment.

Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary

Strong communication skills, including verbal and written skills.

Ability to work as part of a team with remote colleagues in other countries.

Education :

Bachelor’s / University degree or equivalent experience

Bachelor's Degree in Computer Science, Information Systems or related fields preferred.

Relevant Certifications : CheckPoint, Palo Alto firewalls. CISSP or CCNA / CCNP as a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Technology

Job Family : Infrastructure

Time Type : Full time

Primary Location :

Irving Texas United States

Primary Location Full Time Salary Range :

$96 400,00 - $144 600,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Anticipated Posting Close Date :

sept 11, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi () .

View Citi’s EEO Policy Statement () and the Know Your Rights () poster.

Citi is an equal opportunity and affirmative action employer.

Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.