Associate Manager, Customer Care

Associate Manager, Customer Care

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Customer Care Manager to help lead our Americas-based side of GoFundMe's global Care organization, to help ensure exceptional customer support experiences that align with GoFundMe's mission, and Care's vision of becoming the most helpful Customer Care team in the world.

The Customer Care Associate Manager leads a team of Care Specialists, supporting them with their daily duties, as well as working with them to support their growth and professional development. They oversee high impact projects, contributing to exceptional customer experiences that align with GoFundMe's mission, and Care's vision of becoming the most helpful Customer Care team in the world.

Associate Managers enable the Care core by supporting day to day operations, ensuring the team is set up for success through organization, decision making, escalation support, and necessary guidance. They are responsible for supporting and motivating the department as a whole, enabling the team to do their best work in order to achieve departmental goals and KPIs as determined by the Care Managers and Global Head.

Primary duties of an Associate Manager include :

• People Management

Coach and mentor Specialists to help them succeed in their roles, grow their skills, and progress their careers. Examples include :

Contribute at least 4 hours / week towards customer interaction related work. Examples include :

Progress team objectives and goals by overseeing a Care Operational Function as either a DACI Driver or Approver, effectively supporting and delegating to their individual contributor partners

You

Preferred

Why you'll love it here

We live by our core values : impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $78,000 - $117,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.