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IT Intern
IT InternAMETEK • Waterbury, CT, United States
IT Intern

IT Intern

AMETEK • Waterbury, CT, United States
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Job Description :

Internship opportunity within the IT team to gain hands-on experience in technical support and IT operations. The intern will contribute to the delivery of user support services, both on-site and remotely, while developing practical skills in troubleshooting, system maintenance, and IT service management. This position is ideal for candidates seeking to build a strong foundation in IT support within a dynamic and collaborative environment.

This position is for a Full-Time Summer Intern. Ideal candidates would have the ability to work Part-Time during school semesters.

What you will do :

  • Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and network-related issues.
  • Utilize remote support tools to diagnose and resolve user issues efficiently.
  • Assist with on-site support tasks, including hardware setup, software installation, and configuration.
  • Manage and track support tickets using the company’s ticketing system, ensuring timely resolution and user communication.
  • Create and maintain documentation for recurring issues, troubleshooting steps, and IT procedures.
  • Support routine system maintenance activities such as software updates, backups, and monitoring.
  • Deliver basic training and guidance to users on IT systems, tools, and best practices.
  • Collaborate with division and corporate IT teams to escalate and resolve complex technical issues.

What we are looking for :

  • Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Foundational knowledge of computer hardware, operating systems, and networking concepts.
  • Strong verbal and written communication skills.
  • Demonstrated ability to troubleshoot and resolve technical issues effectively.
  • Excellent customer service orientation with a focus on user satisfaction.
  • Ability to work collaboratively in a team-oriented environment.
  • Eagerness to learn and adapt to new technologies and processes.

    • Additional Characteristics :

  • Previous experience in a technical support role is a plus.
  • Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
  • Detail-oriented, proactive, and enthusiastic about technology.
  • Comfortable working in a fast-paced environment with shifting priorities.
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    It Intern • Waterbury, CT, United States

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