Business Systems & Integrations Analyst

Since 1994, Direct Drive has earned its status as the premier logistics company in Milwaukee, WI through superior customer service, consistent growth, investment in technology, and a focus on an amazing work environment.

DDL services the US, Mexico, and Canada. We also have an office, warehouse, and cross-dock facility in Laredo, TX.

LTL rates with over 50 of the nations best carriers, including industry leading technology.

One of the most competitive salary + commission structures in the industry!

Milwaukee Journal Top Work Place 2019, 2020, 2022, 2023

www.directdrivelogistics.com

We're looking for a proactive, technically skilled Business Systems Integration Analyst to support and evolve the systems that power our logistics and brokerage operations. This role blends Salesforce platform ownership (Revenova TMS) with broader systems integration, project support, and light internal tech troubleshooting.

You’ll work closely with leadership and operations to connect systems, improve workflows, and bring tech-forward thinking to how we scale. The ideal candidate has a background in systems administration, Salesforce, and integrations—and is eager to have a big impact on a growing company.

Key Responsibilities

Salesforce Platform Management

Collaborate with third-party Salesforce developers to manage and customize the Revenova TMS platform, including custom objects, workflows, automations, and integrations.Recommend and implement enhancements to improve usability, data integrity, and scalability.Support Salesforce-based initiatives including collections automation, customer portal creation, and credit card integrations.

Systems Integration & Optimization

Build and maintain integrations across platforms including Sage (accounting), DAT (load booking), Microsoft 365, and payment processors.Identify and implement improvements in data flow, automation, and process efficiency across systems.

Project Support & Execution

Help drive business technology projects across operations, accounting, and brokerage teams.Translate business needs into functional requirements, and manage deliverables with internal and external partners.Maintain internal documentation and train users on new processes or features.

Vendor & Third-Party Coordination

Act as the internal point person for our Salesforce developer and outsourced IT providers.Coordinate across vendors to ensure smooth execution of integrations, system rollouts, and platform support.

Light Technical Support

Provide first-level assistance to employees for basic IT needs such as account access, OneDrive issues, and Microsoft 365 troubleshooting.Escalate more complex networking or system-wide issues to our external IT support firm.Help document and standardize internal IT procedures for better self-service and efficiency.

Strategic Input & Continuous Improvement

Serve as a tech-savvy problem-solver who proposes better ways to work with our tools and systems.Participate in strategic conversations about scaling and evolving our platform stack.Bring a hands-on, consultative mindset to how we use tech in day-to-day operations.

Who You Are

3–6 years in a systems analyst, Salesforce admin, or business systems role—ideally in a logistics, brokerage, or operations-heavy company.Strong experience with Salesforce (admin-level or better) and comfort working with external developers.Familiarity with software integration best practices, especially across SaaS tools and APIs.Skilled in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).Able to juggle both technical details and big-picture thinking.Comfortable supporting colleagues, documenting processes, and helping improve the daily tech experience.

Nice to Have

Salesforce Administrator CertificationExperience with Sage or similar accounting systemsLogistics, transportation, or brokerage industry backgroundExperience with tools like Zapier, Power Automate, or middleware platforms Strong Microsoft 365 expertise , including :

o    SharePoint & OneDrive setup and management

o    Teams configuration and channel governance

o    User access & permission structures

o    Basic networking and endpoint security principles

o    Managing third-party IT / vendor escalations

Why This Role Is Unique

High visibility and real ownership over your workDiverse mix of integration, admin, and project workRoom to grow into a more strategic systems leader

Examples of Platforms You’ll Work With :

SalesforceRevenova (TMS)Sage (Accounting)DAT (Load Booking) and other Operations webservicesMicrosoft 365 / Teams / SharePointOther SaaS / TMS and Marketing tools and APIs

Nice to Have

Salesforce Administrator CertificationExperience working in or supporting logistics / transportation workflowsBackground in project management or technical implementation

Why Join Us?

We’re a fast-growing logistics company building a high-performance, people-first culture. You’ll play a key role in shaping how our systems evolve as we scale. This role offers a lot of autonomy, variety, and impact — without being lost in a large corporate hierarchy.

Compensation & Perks

Salary range : $95,000–$110,000 annually (based on experience)Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, other Workplace Benefits (Accident, Critical Illness, Hospital Indemnity), 401K with Company Match.Paid-Time OffOpportunity to lead strategic tech initiatives with real business impact

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