Trumpcard Logistics Job Opportunity
Trumpcard Logistics specializes in the transportation and logistics of domestic heavyweight, time sensitive, high value, and mission critical shipments.
We are committed to providing the highest level of customer service and operational excellence. Our teams demonstrate our core values of proactive communication, a sense of urgency with fast and responsive support, flexibility, industry-leading technology and around-the-clock availability, 24 hours a day, 7 days a week. Call us anytime of the day, our operations team is here, we don't outsource.
Our customer-first attitude and personalized business model allows us to set ourselves apart from other freight carriers. We see ourselves as an extension of our clients and strive to be your most trusted logistics partner when the stakes are highest.
Job Summary
In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
Essential Job Functions
Customer Service
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors (airlines and pickup / delivery agents)
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Correspond with customers extensively via phone, e-mail and website
- Assist our employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated to you as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendors
- Follow communication procedures, guidelines, and policies closely to achieve customer objectives
Operations
Understand and apply knowledge of unique freight handling characteristics and delivery requirementsProvide a high level of accuracy in order documentation, be very detail-orientedSuggest improvements to business process and procedures when applicablePerform tasks such as gathering and analyzing data via excel spreadsheetsScrutinize vendor invoices our accounting team deems questionableQualifications and Education Requirements
1+ year experience providing customer service and operational support. Preferably in Shipping or Logistics.Full Time + Overtime available : 9-12 hour days (Mon-Fri)Hard-working, team-oriented individual that thrives under pressure and against deadlinesHolds self to the highest degree of personal integrityAble to multi-task and prioritize time and workload in a fast-paced environmentSelf-motivated; able to work both independently and within a team environmentDemonstrated time management, organizational skills and consistent follow-throughExcellent written and verbal communication skillsComputer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications. Cargowise preferred.Geographical knowledge of the U.S.Schedule
Monday-Friday. Set schedule. Start times between 6am-9am.Onsite Full Time + Overtime available : 9-12 hour days23 / hrPhysical Requirements
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.What We Offer
Medical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insuranceand more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.