Channel Sales Support Representative Vonage

If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.

About MarketStar :

In everything we do we believe in creating growth for our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

About the Channel Sales Support Representative- Vonage :

The Channel Sales Support Representative (CSSR) is responsible for the daily management of the Inside Channel Team Inbox. The primary focus of the role is qualifying channel leads ensuring Rules of Engagement (ROE) compliance and converting leads in Salesforce to pass off to the appropriate sales teams . Additionally the CSSR acts as a traffic controller routing various partner requests (commissions portal questions account updates) to the correct Channel Managers and maintaining Salesforce data hygiene.

Location : Ogden UT - Hybrid

What will you do

Lead Management : Qualify incoming leads verify ROE and convert them in Salesforce with all necessary contact details (TSD Partner etc.) for the sales team.

Inbox Coverage : Manage all email traffic for the Inside Channel Team daily.

Salesforce Administration : Build partner accounts merge duplicate records and ensure accurate data entry / hygiene.

Support Routing : Identify and route inquiries regarding sales updates post-support issues and commissions to the appropriate Channel Manager.

Other du ties assigned by management.

What Will You Need to Succeed

Systems Experience : Proficiency in Salesforce is essential specifically regarding lead conversion account creation and data hygiene.

Communication : Strong written communication skills are for composing Pass-Off Emails and coordinating between external partners and internal sales leadership.

Attention to Detail : Ability to verify Rules of Engagement (ROE) and manage complex contact lists for partners and TSDs.

What We Offer :

In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including :

Structured learning and career development programs

Mental health program

Generous Paid Time Off policy

Paid medical leave

Child / Dependent care reimbursement

Education reimbursement

401k match hardship loan program access to financial wellness advisor

Comprehensive healthcare coverage including medical dental and vision

The hourly pay for this position is $19.23. This pay structure may also include a variable bonus component of $5000.00 annually. There are several factors to consider including but not limited to the roles responsibilities experience location education / training internal equity and key skills. Your recruiter will provide more detailed information during the interview process .

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us at for assistance .

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,B2B Sales,Time Management,Customer Service,Cold Calling,Retail Sales,Territory Management,Upselling,Product Demos,Outside Sales,Medicare,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1