Customer Service Representative - Health Plan

General job duties, responsibilities, expectations :

Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service. Responsibilities include : assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Additional responsibilities include : maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationship with co-workers.

Standard computer programs used in the department :

Epic.

Required skills and minimum years of experience :

A High School diploma with some college level course work preferred. Minimum of 2 years of experience in customer service required.

Specific licensures and certifications / registrations required :

None required.

Are there direct reports for this position : None.

Dress Code : Business Casual if onsite.

Tell us about the unit / department specific training and orientation program : All Sanford Health Employees attend a full day of orientation and computer training with the Sanford Health System. Sanford Health Plan Employees also attend two full days of orientation and computer training specific to the Health Plan. Additional departmental training will be provided.

Position Requirements Edit Details Delete Details Does this candidate require time off during the assignment? If yes, please put dates in the comment High School Diploma Some college preferred 2+ years of customer service Resident of SD, ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, MA Strong background in Call Center, Medical, Insurance preferred.