Marketing Assistant

Summary

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Marketing Assistants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections. Reports To Community Manager, Assistant Community Manager, and / or Leasing Manager

Primary Duties and Responsibilities

Provide excellent service to all residents, prospects and visitors to the community

General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).

Effectively lease apartments in accordance with budget guidelines

Follow Fair Housing Standards in all dealings with prospects and residents

Conduct outside marketing under the direction of the Assistant Manager and the Community Manager

Coordinate the application review for each lease including credit and income verifications and background checks

Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures

Ensure the condition of leased apartments prior to move-in, including a final inspection

Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents

Daily Opening and Closing Procedures : Perform a daily marketing inspection, including the check (spruce up) of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag and sparkle kit Vacuum and clean clubroom as needed, if not performed by housekeeper Refreshments : Prepare cookies or provide candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed

Requirements

Minimum Qualifications

High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred

Equivalent combination of education and experience

Knowledge, Skills, and Abilities Required

Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience

Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel

Excellent customer service, sales and negotiation skills

Good communication and listening skills

Able to speak effectively before groups of customers or employees of organization

Able to read and understand lease documents

Able to be an effective team player and interact well with others

Organized and detail-oriented Patient, even-tempered and works well under pressure

Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals

Able to write routine reports and correspondence

Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Able to compute rate, ratio, percentage, discounts, and pro-rations

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Effective time management skills

Able to maintain confidentiality

Able to follow directions from a supervisor

Able to understand and follow posted work rules and procedures

Able to accept constructive criticism

Able to work weekends or overtime as job requires

Knowledgeable in Microsoft Word and Excel

Knowledge in Entrata preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.

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