Global Sports and Entertainment Hospitality Program Manager, Global Hospitality

Amazon Web Services is seeking a talented self-directed Program Manager to provide program support for our sports and entertainment hospitality event portfolio in North America. AWS has a broad portfolio of Marketing Partnerships which include hospitality benefits. We use these benefits to facilitate the hosting of CxO customers by our senior leaders at bucket-list events focusing on deepening relationships and accelerating deals in the pipeline. The Hospitality Program Manager will be responsible for the planning execution and optimization of hospitality events creating unique 1 2 and 4-day experiences that facilitate relationship-building peer to peer networking and highlight how our partners are using AWS to innovate and revolutionize how their business operates and interacts with customers.

This is a hands-on role and the ideal candidate will have experience project managing events and strategic customer programs that deliver significant customer value. Additional expected experience includes : planning and delivering marquee events for customers which include accommodations transportation gifting behind the scenes tours and other unique surprise-and-delight experiences. The person who fills this role will have project management skills and a results-driven attitude attention to detail and experience working in a fast-paced environment. You will work on a highly collaborative cross-functional team. You will be expected to manage execution of multiple events at the same time. You must be comfortable using a suite of different marketing tools for budgeting reporting creating digital assets reporting metrics etc. to produce events. You must also be comfortable travelling to and attending events throughout North America and helping to host C-Suite customers and Sales Leaders.

Key job responsibilities

Working with key stakeholders to develop hospitality opportunities and experiences as part of new and existing partnership programs.

Negotiating contracts and agreements with partners vendors and agencies around these hospitality opportunities.

Working collaboratively with relevant business units field marketing and sales leadership to ensure alignment with business priorities and goals.

Designing overall customer hospitality experiences including customer communications venue logistics catering A / V transportation staffing and branded merchandise.

Developing KPIs to assess quality and success of the experiences and business impact of the program developing standard operating procedures identifying and driving continuous program improvement.

Managing event budgets and operations including regulatory compliance for all agreements customer registration and ticketing in accordance with local laws.

Ability to travel and ability to work independently and autonomously.

A day in the life

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional

About the team

The Global Executive Marketing (GEM) Hospitality team is responsible for managing AWSs portfolio of hospitality benefits through marketing partnerships with leading sports and entertainment brands. Our mission is to demonstrate the power of technology and the art of the possible through approachable use cases that are changing the way fans experience sports and entertainment.

• 5 years of program or project management experience
• 5 years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience finding creative ways to do more with less and a track record of staying on budget
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72600 / year in our lowest geographic market up to $155200 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Manager

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Employment Type : Full-Time

Department / Functional Area : Marketing

Experience : years

Vacancy : 1

Yearly Salary Salary : 72600 - 155200