Home Mortgage Servicing Operations Specialist

Description

In the Home Mortgage Servicing Operations Specialist role, you will direct and manage aspects of the loan servicing lifecycle related activities to enhance operational efficiency and service levels.

Primary responsibilities include

Monitors and oversees activities related to the loan payment aspects of the loan servicing lifecycle.

Ensure that all internal policies and procedures on loan relationship management are followed to a high standards and quality work in loan service processes.

Performs various payment processing functions, adhering to all Risk, Compliance and Payment Security guidelines.

Handles administrative tasks including opening and tracking all mail and overnight packages in a controlled environment

Reviews and evaluates decisions related to lockbox rejects system.

Handles various mortgage payment related activities including processing, printing, mailing and reconciliation of payments and payoffs.

Qualifications, Education, Certifications and / or Other Professional Credentials

Strong organization skills, ability to multi-task, and strong customer service skills

Strong time management skills, strong analytical skills, ability to work independently & strong attention detail

Strong written and verbal communication skills

Proficiency in PC skills and MS Office and possesses Intermediate Excel skills and strong data entry skills

High School Diploma or equivalent required

1+ years of mortgage experience and / or banking experience required, preferably in cash / payment area, preferred

Demonstrated stable work history, preferred

Hours & Work Schedule

Hours per Week : 40

Work Schedule : 8 : 30-5 : 30 PM EST - M-F (100% In Office position only)

Ability to work overtime as needed, including evenings and weekends is required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12 / 13 / 2025