Telecommunications Analyst (Beverly Hills)Insight Global • Beverly Hills, CA, US
Telecommunications Analyst (Beverly Hills)
Insight Global • Beverly Hills, CA, US
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job_description.job_card.job_description5+ years of experience in the delivery of telecommunications services HS diploma or GED equivalent Experience with Cisco environments Experience with Genesys Enterprise ticketing experience Bachelors Degree Cisco Certification
About the Role :
We are seeking a Telecom Support Engineer / Analyst to join our team supporting a large enterprise hospital system. This role focuses on providing exceptional end-user support for voice and telecom services, ensuring reliable communication across the organization. You will manage service tickets, troubleshoot issues, and coordinate with technical teams.
Key Responsibilities :
- Respond to and resolve telecom-related service requests and incidents
- Escalate complex issues to engineering teams or vendors and track resolution progress
- Document all activities in the IT Service Management system accurately and promptly
- Assist with end-user tickets
- Ensure compliance with hospital communication policies and HIPAA regulations
Required Skills and Experience
Nice to have Skills and Experience
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Beverly Hills • Beverly Hills, CA, US