Public Safety Supervisor

Public Safety Supervisor

The Public Safety Supervisor provides daily leadership and direction for security operations at an assigned Baystate Health facility or campus. The role helps provide a safe and secure environment for patients, visitors, and staff by overseeing security personnel, coordinating incident response, and enforcing policies and procedures consistent with Baystate Health's mission, values, and regulatory requirements. This position serves as the on-site leader for all Public Safety functions, including patrol operations, access control, emergency response, workplace violence prevention, and incident reporting.

Job Responsibilities :

• Supervise and coordinate the activities of Public Safety Officers and Telecommunicators on assigned shifts.
• Ensure proper staffing levels and equitable scheduling to maintain continuous coverage across all posts and patrol zones.
• Provide daily briefings and ensure consistent communication of policies, updates, and priorities.
• Conduct performance observations, coaching, and evaluations for assigned staff.
• Respond promptly to emergencies, disturbances, and security incidents, providing leadership and coordination during critical events.
• Review incident reports for accuracy, completeness, and compliance with policy; submit findings and recommendations to the Public Safety Manager and Investigator when appropriate. Develops daily incident / activity logs for sharing with site leadership and security staff.
• Reviews Public Safety Officer incident reports, conducts more detailed investigations, and assists the Public Safety Investigator or Manager in major investigations.
• Conducts Daily Management huddles.
• Serve as a resource and mentor to staff regarding de-escalation, customer service, and enforcement of security procedures.
• Monitor security systems (access control, cameras, alarms) and ensure operational readiness.
• Conduct regular inspections of security posts, equipment, and sensitive areas (e.g., Pharmacy, ED, Behavioral Health, Pediatrics, and infrastructure areas).
• Collaborate with hospital leadership, clinical teams, and law enforcement when addressing high-risk or disruptive behavior situations. Follows up on patient and employee risk assessments (domestic violence, patient victims of violence, patient prisoners, and patients identified at risk for committing violence).
• Assist in compliance with Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and Occupational Safety and Health Administration (OSHA) requirements related to security and the Physical Environment. Participate in emergency preparedness drills and support the hospital's incident command structure during activations.
• Support the Public Safety Education Coordinator in delivering ongoing training, including defensive tactics, crisis management, and customer service skills.
• Leads employee engagement process for assigned staff.
• Promote a culture of safety, accountability, and professionalism within the department.

Skills / Competencies :

Required Education : High School Diploma or equivalent.

Preferred Education : Associate or bachelor's degree in criminal justice, Security, Emergency Management, or related field.

Required Experience : Minimum of 35 years of healthcare, public safety, or law enforcement experience. Minimum of 12 years of supervisory or leadership experience.

Preferred Experience : Previous supervisory experience in a healthcare or hospital-based security department. Experience developing training using adult learning principles and simulation-based education.

Required Certifications : Valid driver's license and the ability to travel between system facilities. Certification in IAHSS Basic, Advanced, and Supervisor levels (or obtained within one year). Crisis Prevention Institute (CPI) training within 6 months of hire. Current certification in Basic Life Support (BLS) or ability to obtain within 6 months of hire.

If employed at Baystate Medical Center : Massachusetts POST-Certified Police Officer meeting MPTC Training Council Requirements.

Preferred Certification : Crisis Prevention Institute (CPI), MOAB, or equivalent de-escalation instructor certification. CPR / AED certification.

Working Conditions : Work performed in hospital, outpatient, and administrative settings. May require rotating shifts, weekends, and holidays to provide appropriate coverage levels and to manage special situations. Frequent walking, standing, and occasional physical intervention in emergent situations. Exposure to emotionally charged or potentially violent situations that may require de-escalation and restraint techniques.

Baystate Health Mission Alignment : Baystate Health is dedicated to advancing the health and safety of our communities through compassion, respect, and teamwork. The Security Supervisor personally demonstrates these values and expects them to be reflected in every security interaction, fostering a safe and healing environment for patients, visitors, and team members.

Education : GED or HiSET (Required)

Certifications : Driver License - Other

Equal Employment Opportunity Employer : Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.