Support Analyst 2

Team Red Dog is looking for a remote Support Analyst to join our industry-leading technology clients global IT Process and Standards (ITPS) this critical role youll monitor and analyze the health of worldwide datacenter breakfix queues support escalations and ensure timely prioritization that maintains operational reliability across hyperscale environments. Your work will directly impact uptime service delivery and customer satisfaction at massive global scale.

Top Required Skills (Must Haves) :

IT Operations & Service Management (35 years) Experience supporting or managing global IT operations with a solid understanding of incident and service management processes.

• Data Analysis & Visualization (3 years) Skilled in using Power BI and related tools to generate actionable insights for operational decision-making.
• Datacenter or Hyperscale Environment Experience (3 years) Proven success supporting mission-critical infrastructure or large-scale operations with measurable reliability outcomes.

Opportunity Overview :

This role is a chance to play a pivotal part in maintaining the operational health of one of the worlds largest datacenter infrastructures. Youll work at the intersection of IT service delivery and data-driven analysispartnering with datacenter operations engineering and program management teams to keep breakfix processes running smoothly and efficiently. This position offers visibility into global IT operations opportunities to influence process improvement and the satisfaction of helping ensure world-class uptime and service continuity.

How You Will Make an Impact :

The Expertise You Bring :

What Makes a Candidate Highly Successful in This Role :

Why Work with Team Red Dog

At Team Red Dog people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the worlds most inspiring companies is what sets us apart. We take the time to understand your unique skills strengths and passionsbecause we believe your career should reflect who you are.

Whether youre looking to grow pivot or simply find a place where your work truly matters we offer opportunities that empower you to make a positive impact. With excellent benefits a supportive team and a role where you can thrive while doing what you love were here to help you take the next step with confidence.

Generous benefits package for qualified employees includes :

Health insurance (medical dental vision and life)

Employer-matched 401K plan

Paid time off

Paid holidays

Profit sharing

Estimated Start Date : Immediately

Location : Remote (U.S.)

Job # : 2400

Job Type and Estimated Duration : W2 / Contract 40 hours / week client estimates an 18-month contract

Rate : $4300$4800 / month

Team Red Dog is committed to providing equal opportunities to everyone regardless of race ethnicity gender age religion sexual orientation disability or any other characteristic. If you need accommodation during the recruitment process contact and well ensure an accessible experience.

All applicants must be authorized to work in the U.S. without the need for sponsorship. Team Red Dog is an E-Verify employer. Employment is contingent upon the successful completion of a reference and background check. Please no solicitations from C2C or recruiting firms.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4300 - 4800