DAILY DUTIES / RESPONSIBILITIES :
Key Duties
- Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to :
Respond to Wired and wireless network issuesNetwork account onboarding and offboarding via custom scriptsInfrastructure-related incidentsOn-Call Support Rotationo Level 1 Support : On-call every 3 weeks for critical site support (Network
outages)
o Level 2 Support : On-call every 3 weeks (alternating with Level 1) for escalated
issues at critical sites
Infrastructure Projectso Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
Administrative & Technical Expertiseo Provide support for Microsoft administrative tasks, including :
Entra ID (Azure AD) managementGroup policy and user provisioningMicrosoft 365 administrationAssist with server administration tasks, including :Basic Windows Server maintenanceMonitoring and performance tuningPatch management and updatesREQUIRED SKILLS :
5 Years of experience with Microsoft Entra ID and general Microsoftadministration
5 years of experience with Windows Server environments10 years of experience in troubleshooting skills in networking (wired / wireless)5+ years experience responding to help desk requests via ticketing systemAbility to work independently and collaboratively in a team settingExcellent communication and documentation skillsPreferred skills :
Experience with Deskpro ticketing systemExperience with Active Directory, DNS, and Group PolicyExperience with Ruckus / Brocade network switchesSkills :
Microsoft 365,Windows Server