Job Description
Job Description
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
- Must reside in Ohio for consideration
About the Role
Our Member Care team is at the forefront of our business. Your role is easily the most important : support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.
As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
What You'll Do
Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plansAct as in-person support for client groups and members after enrollment and during other periods of escalated necessityAssist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work withWork in a traditional member care capacity, answering calls, responding to web chats and / or responding to emailsProvide excellent customer service in a timely and positive mannerBuild rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experienceAct as in-person support for client groups and members after enrollment and during other periods of escalated necessityAssist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work withWork in a traditional member care capacity, answering calls, responding to web chats and / or responding to emailsProvide excellent customer service in a timely and positive mannerBuild rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experienceWhat You'll Bring
Access to reliable personal transportation and willingness / ability to drive across Ohio as necessary to service groups and members on-location (we will compensate for travel expenses)Reliability, strong communication, and accountability that enables you to work successfully and independentlyAbility to problem-solve in real-time, turning issues and complaints into solutions and winsAbility to teach members about Sidecar Health best practicesDesire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)Strong empathy and relationship skillsReliable transportation and willing to drive up to several hours to visit groups in the fieldOpen schedule availabilityBilingual (preferred)Healthcare and / or insurance experience (preferred)What You'll Get
Competitive salary and equity packageComprehensive Medical, Dental, and Vision benefitsA 401k retirement planPaid vacation and company holidaysOpportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $42,000 - $52,000.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
